What is the purpose of the Operations Manual?

• A. It is the governing document approved by the IAA that sets out company policy and regulations
• B. It lists in-flight meals
• C. It details maintenance procedures
• D. It tracks training records

Answer: (A)

The main idea behind the Operations Manual is to be the formal, regulator-approved reference that defines how the airline operates. It sets out the company’s policies, rules, and procedures that staff must follow to stay compliant and safe. Having the document approved by the IAA means it directly reflects regulatory expectations and provides a single source of truth for everyone—from flight crews to ground staff—ensuring consistent, standardized operations. This manual guides decisions and actions across daily operations. It isn’t a list of meals, nor a detailed maintenance handbook, nor a records system for training; those belong to separate documents or records.